Find the answers to our most commonly asked questions below.
How can I pay?
Payments are made online using all major debit and credit cards using Payment Express.
You can also pay using PayPal, LayBuy and Clear pay.
If you are unsure if a payment has been taken please contact us and we can confirm right away.
How do I track my order?
Once an order is dispatched, shortly an email/sms will follow with your waybill tracking number and link.
- You can also use this service to change delivery address and day of delivery.
Item damaged or missing
We package all items with great care and pay great attention to all orders, making sure there is nothing missing, but if you find your item damaged or missing please contact us right away and we will do our best to solve this
If item is faulty
- Faulty item - Please email us with full information and supporting images of the faulty/damaged item.
Item appears different to image
We try to provide the most accurate image possible, but colours can sometimes be slightly different to image online. Please read our terms and conditions for more information
Non returnable items
- Skin care products ( unless the packages are sealed)
- Baby bottles, teats and teether's ( unless the packages are sealed)
- All items returned must have its original packaging
- Items that have been assembled ( Play kitchens, scooters, high chairs, strollers) will not be accepted unless item has damage/ faulty on arrival.
PLEASE CONTACT US IF UNSURE AN ITEM IS RETURNABLE