Find the answers to our most commonly asked questions below.

Returns full information

We're sorry to hear your unhappy with your purchase or have simply changed your mind.

Please read the following information before making a return.

  • Products must be unused and in its original packaging when returned to us.
  • If a product has tags - the tag must be attached and in a re-sealable condition. 
  • Please package your items with care to insure a safe return to our warehouse

Returns will be checked and in the case that the above conditions are not met or obvious signs of usage is found - returned goods will not be accepted and returned back to the customer.

Returning full order:

  •  Free of charge

Partial return:

  • A flat charge of £3.99 will be deducted from your refund ( unless item is reported faulty)

How do I amend or cancel an order?

If you wish to cancel or make changes to your order, please contact us using our contact page form 

  • Please note we are unable to make any changes if your order has already left the warehouse and is out for delivery.

How can I pay?

Payments are made online using all major debit and credit cards using Payment Express.

You can also pay using PayPal, LayBuy and Clear pay.

If you are unsure if a payment has been taken please contact us and we can confirm right away.

Why is my coupon code not working?

Please check the coupon date has not expired and code is entered correctly 

If for any reason it does not work, contact us and we can provide a new code to enter at checkout

Ordering a gift for someone else

Please tick the box ( this order is a gift for someone else)

This will enable you to enter the name and delivery address for the recipient

The receipt will not be included in the order. Our information will be provided in case a return is needed to be arranged.

How do I track my order?

Once an order is dispatched, shortly an email/sms will follow with your waybill tracking number and link. 

- You can also use this service to change delivery address and day of delivery.

Item damaged or missing

We package all items with great care and pay great attention to all orders, making sure there is nothing missing, but if you find your item damaged or missing please contact us right away and we will do our best to solve this

If item is faulty

  • Faulty item - Please email us with full information and supporting images of the faulty/damaged item.

Item appears different to image

We try to provide the most accurate image possible, but colours can sometimes be slightly different to image online. Please read our terms and conditions for more information

Non returnable items

- Skin care products ( unless the packages are sealed) 

- Baby bottles, teats and teether's ( unless the packages are sealed)

- All items returned must have its original packaging

- Items that have been assembled ( Play kitchens, scooters, high chairs, strollers) will not be accepted unless item has damage/ faulty on arrival.



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