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HELP & FAQS

Returns

We're sorry to hear your unhappy with your purchase or have simply changed your mind.Please read the following information before making a return.Products must be unused and in its original packaging when returned to us.If a product has tags - the tag must be attached and in a re-sealable condition. 

-Please package your items with care to insure a safe return to our warehouse
-Returns will be checked and in the case that the above conditions are not met or obvious signs of usage is found. 
-Returned goods will not be accepted and returned back to the customer.
-Returning full order: Free of charge
-Partial return:A flat charge of £3.99 will be deducted from your refund ( unless item is reported faulty)
You can find our  label request form on our Delivery & Returns page

How do I amend or cancel an order?

If you wish to cancel or make changes to your order, please contact us using our contact page form.- Please note we are unable to make any changes if your order has already left the warehouse and is out for delivery.

Ordering a gift for someone else

Please tick the box ( this order is a gift for someone else)This will enable you to enter the name and delivery address for the recipient.The receipt will not be included in the order. You can also add a gift message at the checkout ( Delivery/Gift message note)

Do you offer discounts?

Yes! We offer 10% off  your first order, just head over to our Home page and register to our newsletter sign up- and email with a code will follow.

How do I track my parcel?

Once your order is dispatched, shortly an email/sms will follow with your tracking number and link. - You can also use this service to change day of delivery or request for parcel to be left in a safe place.

Item is damaged or missing

We pack all items with great care and pay great attention to all orders, but if you find your item damaged or missing please contact us right away and we will do our best to resolve this. Faulty goods - Please email us with full information and supporting images of the faulty/damaged item. Or fill in the label request form found on our Delivery & Returns page

Non returnable items

Skin care products ( unless the packages are sealed) 
 Baby bottles, teats and teether's ( unless the packages are sealed
Items that have been assembled Play kitchens, scooters, high chairs, strollers etc... will not be accepted unless item is damaged/ faulty on arrival.

PLEASE CONTACT US IF UNSURE  ITEM IS RETURNABLE 

 

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