Find the answers to our most commonly asked questions below.
How do I amend or cancel an order?
If you wish to cancel or make changes to your order, please contact us using our contact page form or our live chat service.
- Please note we are unable to make any changes if your order has already left the warehouse and is out for delivery.
How can I pay?
Payments are made online using all major debit and credit cards using Payment Express.
You can also pay using PayPal, LayBuy and Clear pay.
If you are unsure if a payment has been taken please contact us and we can confirm right away.
Using LayBuy- we suggest customers to register an account with Laybuy Uk - this gives a better chance of being accepted and no need to fill in all the information again once at the checkout.
LayBuy allows you to spread your payments into 6 weeks. There are no hidden fees, interest free. Your payment plan will be shown when checking out via LayBuy.
Why is my coupon code not working?
Please check the coupon date has not expired and code is entered correctly
If for any reason it does not work, contact us and we can provide a new code to enter at checkout
How do I track my order?
Once an order is dispatched, shortly an email/sms will follow with your waybill tracking number and link.
- You can also use this service to change delivery address and day of delivery.
Lost return label
Please contact us and we will send you a new label by email to print.
Item damaged or missing
We wrap all items very carefully and pay great attention to all orders, making sure there is nothing missing, but if you find your item damaged or missing please contact us right away and we will do our best to solve the problem.
If item is faulty
- Faulty item reported to us within 28 days of purchase- we are responsible to refund or send out a replacement
- Faulty item reported after 28days return policy has expired we will kindly direct you to the correct department/ brand who will deal with it directly with you the customer
Item appears different to image
We try to provide the most accurate image possible, but colours can sometimes be slightly different to image online. Please read our terms and conditions for more information
Non returnable items
- Skin care products ( unless the packages are sealed)
- Baby bottles, teats and teether's ( unless the packages are sealed)
- All items returned must have its original packaging
- Items that have been assembled ( Play kitchens, scooters, high chairs, strollers) will not be accepted unless item has damage/ faulty on arrival.
PLEASE CONTACT US IF UNSURE AN ITEM IS RETURNABLE